Process Improvement

Process Improvement Done Digitally: Course


Course Description

This course is designed to help you and your team understand how organizations use

processes to improve the employee experience, wow customers, grow their business and

improve the bottom line. We apply process mapping to in-class scenarios to ensure that you can

apply each part of the process to your work-related problems. You will study process

improvement best practices to critically review and assess the case study organization and

identity improvements. You will also learn how businesses leverage digital tools to consistently

engage their team so that they can continually increase productivity and client satisfaction while

enhancing the workplace experience for employees. We set up process management (Process

St), project management (Kanbanize) and digital whiteboard (Miro) software for all attendees to

use for the duration of the course to complete the in-class assignments.

Course Components:

1. Introduction to general process improvement best practices & software (6 hours)

Learning Objectives:

● Introduction to process improvement best practices and frameworks including Identifying

colours, tools and shapes for clear and consistent project workflows, advanced symbols

and concepts of the process workflow and initiative flowcharts.

● An overview of how generic workflow directions and components are created.

● Introduction to web-based workflow applications, how they are selected and used to map

process improvement.

Learning Outcomes:

● Students should be able to identify the general best practices for documenting

processes and workflow and how to set up and select web-based software applications.

2. Introduction to the process improvement project case study (6 hours)

Learning Objectives:

● Introduction to the process improvement case study and an overview of their current

digital processes.

● Overview of the in-class simulation process scenarios and our hands-on training


● The best practices of working in project teams and why they are important.

Learning Outcomes: 604-230-1992

Process Improvement Done Digitally: Course


● Students should be familiar with the case study organization, their core values and

initiatives and the processes they have in place. Students should also have an

understanding of the upcoming modules and our hands-on approach to training and how

it is important to work as a team.

3. Create a process project map based on the case study (6 hours)

Learning Objectives:

● Refresh our understanding of mapping principles and frameworks to ensure maps that

are clear and communicate processes effectively.

● Create a process map for the objectives and initiatives of digital process projects for the

case study organization.

In-class assignment activity: Identify the critical success factors for the case study

organization and apply them to the process map.

Learning Outcomes:

● Students should be able to understand basic mapping principles and determine the

objectives of process projects. Students should also be able to identify how the case

study determines what initiatives to prioritize and evaluate their effectiveness.

4. Reviewing the effectiveness of procedures of the process project (6 hours)

Learning Objectives:

● Review the framework organizations use to determine the depth of procedure


● An overview of the assessment criteria used by organizations to assess if more

procedures need to be included.

In-class assignment activity: Apply the frameworks in this module to the process map

created previously to determine if changes are required.

Learning Outcomes:

● Students should be able to assess the process map for the case study they created the

previous model and critically review is based on the framework and assessment criteria.

5. How organizations make improvements to process projects (6 hours)

Learning Objectives:

● An overview of why it is important for organizations to consistently improve processes.

● A review of the approach organizations take to assess where improvements can be

made in their process mapping.

In-class assignment activity: Create a series of recommended improvements for the

process map created in module three. 604-230-1992

Process Improvement Done Digitally: Course


Learning Outcomes:

● Students should be able to review the process map they have created for the case study

in module three and objectively make improvements.

6. Ongoing improvements in the process project and how to communicate them to a

team (6 hours)

Learning Objectives:

● Review how companies approach setting up regular, ongoing process improvement


● The best practices of ensuring successful communication with a team.

● An overview of how organizations track process improvements and celebrate their


In-class assignment activity: Create a mock engagement schedule an agenda for a team

meeting based on the case study process map.

● Conclusion of the training course and a brief review of the modules covered.

● Questions from students and feedback from course instructors.

Learning Outcomes:

● Students should have an understanding of how businesses schedule consistent

engagement routines and put a system in place to celebrate progress. This module also

allows students to discuss the course, assignments they have created and any questions

they may have.

Assessment Method

Assessment of student’s progress will be a combination of in-class assignments, classroom

participation, and review of concepts during in-class activities. 604-230-1992

Course Duration 36 hours

Training Hours 10 weeks

Course Capacity Maximum 5 students per class

Delivery Method Interactive classroom via Zoom

Cost of Program Tuition: $2000

Course material: $500

Software: $300 (Process St., Kanbanize, Miro)

Total: $2,800 + GST per person